Blue Rose Consulting Group is seeking a TOC (Technical Operations Center) Technician to support 24x7x365 monitoring and incident response for a federal data center environment. This role involves real-time system oversight, incident escalation, and contributing to the overall reliability of IT operations. This is an On-Site role in Ashburn, VA and is open to U.S. Citizens ONLY. Successful candidates will be required to complete a full background investigation. Work Schedule: * Initial training (2-4 weeks): 1st shift (Mon-Fri, 0700-1530) across Ashburn, Springfield, and remote * Post-training: 3rd shift (Tues-Sat, 2300-0730) onsite in Ashburn * Candidates must be willing to support 2nd (1500-2330) or 3rd (2300-0730) shift In this role, you will: * Monitor applications, systems, and infrastructure across all environments * Identify and escalate data center incidents following established procedures * Provide real-time support and participate in bridge calls to restore services * Troubleshoot and document incident timelines and resolutions * Maintain SOPs, troubleshooting guides, and customer contact databases * Conduct quarterly documentation reviews and contribute to knowledge base updates * Support detection and prevention of recurring failures via monitoring and automation * Coordinate and escalate issues across operational teams REQUIREMENTS: * 3+ years supporting incident, problem, and change management in federal IT environments * 2+ years operating in high-visibility or mission-critical roles * 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager * 3+ years using ITSM platforms such as ServiceNow or BMC Remedy * 3+ years in large-scale MoM monitoring environments * Experience supporting Java App Servers, VMware, Oracle, Unix/Linux, IBM MQ, DB2 * Strong documentation and verbal communication skills * Bachelor's degree or 7+ years of relevant experience
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