Position Objectives:
This position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers' monetary transactions.
What You'll Do:
Ticketing:
Customer Service:
1. Collaborating with airline teams and fellow agents to ensure smooth operations.
2. Delivering excellent customer service under pressure in a dynamic terminal setting.
3. Making clear announcements and providing directions.
4. Assisting passengers at check-in counters.
5. Verifying travel documents and complying with airline and TSA protocols.
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