Job Description

Supervisor - Administrative Assistant

The Administrative Assistant Supervisor services to support the overall management of an Administrative Assistant team within a particular practice group or office. The Administrative Assistant Supervisor is primarily responsible for leading a team of employees. Communicates company goals, best practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Responsibilities:

• Supervise Administrative Assistants and set day-to-day operational objectives for the team
• Manage mail room issues and come up with effective solutions
• Ensure policies, practices and procedures are understood and followed by direct reports and clients
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Assist management with hiring processes and trains new hires on administrative duties.
• Review all approvals and filings and keep up to date on any changes that have occurred.
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
• Generate and shares comprehensive and detailed reports about team performance.
• Verifies entered data by reviewing, correcting, deleting, or re-entering data as required for accurate output (meeting quality standards).
• Resolves discrepancies by using outlined procedures or returning incomplete files to the Paralegals for resolution.
• Provides quality customer service, including interacting with clients, answering client inquires, and effectively handling client concerns/complaints.
• Make photocopies
• Send faxes and scan documents
• Retrieve and/or return files
• Other duties as assigned

Supervisory Responsibilities:

• May coach, lead, and motivate team to meet strict deadlines.
• May determine and adjust team and individual objectives.
• May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy.
• May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability, and establishing goals for continuous improvement.
• Bring extraordinarily high personal energy to the task at hand, and create an environment that fosters passion and teamwork.
• Understanding of and experience in leading change.
• Provide training to new and existing staff as needed.

Qualifications:

• Ability to make sound judgment calls
• Ability to work well with minimal supervision
• Ability to catch errors and correct the work of others
• Superior client service skills
• Ability to prioritize
• Ability to meet deadlines and goals

Physical Requirements:

• Able to maintain a sedentary position for up to 90% of the work day

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

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