Job Description

POSITION SUMMARY

This role is responsible for maintaining cleanliness, order, and sanitation. The primary duties include cleaning and organizing rooms, replenishing supplies, and ensuring a tidy and welcoming environment. Housekeepers must adhere to safety and hygiene standards while delivering exceptional attention to detail.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Cleans guestrooms, lobbies, lounges, restrooms, corridors, elevators, and stairways.
• Sort, count, fold, mark, and/or carry linens.
• Cleans hotel according to franchise standards and within required timeframes to include but not limited to stripping and making beds; dusting furniture; washing walls, ceiling, and woodwork; vacuuming, scrubbing, waxing, and polishing floor; washing windows, door panels, and sills; emptying wastebaskets; cleaning and vacuuming rugs, carpets, upholstered furniture, and draperies; and cleaning bathroom sink, toilet and tubs/showers stalls.
• Replenishes supplies such as bathroom amenities, coffee/tea service items, cups/lids and writing supplies.
• Moves furniture, hangs drapes, and rolls carpets to ensure compliance with brand requirements.
• Transports trash and waste to disposal area.
• Transports dirty linens to laundry room or place down laundry chute.
• Replaces light bulbs, batteries, and completes maintenance tickets as needed to ensure guest room is fully functional and in working condition for guests' arrival.
• Stocks, organizes, and maintains housekeeping carts and equipment.
• Greet guests in warm, friendly manner and always with a smile.
• Ensures key control and security policies to maintain the guests' privacy and security of personal belongings when working in guestrooms.
• Use all materials, chemicals and tools safely to avoid injury, waste, unnecessary damage or accidents.
• Communicate with maintenance department regarding room needs.

• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Strong attention to detail and organizational skills.
• Ability to operate cleaning equipment.
• Ability to use cleaning chemicals safely.
• Knowledge of cleaning techniques and proper sanitation practices.
• Time management skills to complete tasks efficiently and on schedule.
• Ability to follow instructions and adhere to safety protocols.
• Must be able to handle a crisis in a calm, effective manner including upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

EDUCATION and/or EXPERIENCE

No specific knowledge, education or training required to accomplish the essential functions of this job.

COMPANY VALUES

• Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.
• Build Relationships for Life. At Work. At Home. In the Community.
• Solve It. Deliver results through innovation, creative thinking, and problem solving.
• Have Fun. Perform at Your Best. Celebrate Successes.

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