Job Description

Representative Customer Service

Cemex is a leader in the building materials industry, known for our innovation, quality, and sustainability. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering opportunities for growth, competitive benefits, and the chance to be part of a dynamic team. Join us and build your career with a company that's building a better future.

Job Summary

We're looking for a responsible and skilled Customer Service Representative to join our team. This role is a pivotal team member with a comprehensive understanding of our service offers. They are the first point of contact for our customers, ensuring a seamless service experience.

Job Responsibilities

As a Customer Service Representative at Cemex, your daily responsibilities will include:

• Efficiently process customer orders and credit card transactions through our centralized call system. Manage a high volume of calls with a focus on service excellence.
• Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products.
• Address customer inquiries, providing accurate information and solutions.
• Willingness to spend time observing the production process at facilities or jobsite to get product knowledge.

Qualifications

• 1-3 years experience in dispatching in a similar industry

To succeed in this role, you should bring:

• High School Diploma.
• 3 years of experience in a customer service or client-facing role. Proven track record of meeting and exceeding service standards.
• Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms. Advanced skills in MS Office suite. Bilingual (desirable). A proactive approach to problem-solving with strong decision-making skills. Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively.

Working Conditions

• Safety First: Wearing protective equipment and adhering to safety protocols is a must.
• Office Environment: Primarily in an office environment with occasional exposure to other areas of the facility.
• Physical Requirements: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.

What We Offer You

At Cemex, we recognize and reward dedication and hard work with a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes competitive pay, robust medical, dental, and vision coverage, along with access to our Employee Assistance and well-being programs. We provide support for new parents through paid pregnancy and parental leave, as well as generous paid time off and holiday pay. Additionally, our 401k savings plan is designed to help you build a secure financial future.

We're also committed to your development, offering in-house virtual training through Cemex University and education assistance to help you achieve your career goals.

At Cemex, we're committed to helping you reach your full potential. Whether you're just starting out or looking to take the next step in your career, we provide the resources and support you need to succeed. Let's build a better future together.

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