Job Description

This onsite entry level position will provide support to the Green Bay Packaging IT department and its user community. Candidate will provide technical support for company-issued computers, peripherals, desktop, software and network connectivity. Candidate may also assist with network engineering, network maintenance, and maintaining desktop security. Works closely with the Kalamazoo Division’s IT Coordinator and Corporate IT department to ensure standards are maintained and issues are resolved in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform help desk functions including fielding support calls
• Diagnosing and resolving network, hardware and software incidents
• Respond to incidents and service requests for technical assistance in person, via phone and remotely
• Install software and hardware
• Track and route incidents and document resolutions
• Identify and escalate situations requiring urgent attention
• Redirect problems to appropriate resources
• Diagnose, repair, clean and modify computer hardware
• Follow standard service desk procedures
• Manage servers – including user access and management
• Setting up new user hardware and physical spaces
• Work closely with others to complete tasks
• System documentation
• Management of different server systems
• Learn to become a liaison between IT professionals and end users
• Additional duties and projects as assigned
• Microsoft SharePoint
• Power BI
• Windows File Servers
• Microsoft Configuration Manager
• Cisco Unified Call Manager Administration
• Cisco Unity Connection Administration
• Atlassian Jira ticketing
• Networked printers & copiers
• Cisco Secure Client VPN
• Genetec door access & video surveillance systems
• Hyper-V
• Server & network infrastructure general knowledge

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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