Job Description

Overview General Manager, Airport Customer Service MCO – Frontier Airlines Join to apply for the General Manager, Airport Customer Service MCO role at Frontier Airlines. What We Stand For Low Fares Done Right is our mission. We strive to deliver affordable prices while making travel friendly and easy for customers. We aim to be efficient, innovative, and down-to-earth, providing a warm, high-quality experience grounded in Rocky Mountain Hospitality. Work Perks Flight benefits for you and your family to fly on Frontier Airlines Buddy passes for your friends Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages Discounts on cell phone plans, movie tickets, restaurants, luggage and 2,000+ vendors Dress for your Day – business casual environment Flexible work schedules supporting work/life balance Total Rewards program: competitive base salary, short/long-term incentives, paid holidays, 401(k), vacation/sick time, and medical/dental/vision insurance starting the 1st of the month following hire HOPE League – charitable giving program to assist employees during catastrophic hardship What Will You Be Doing? The General Manager of Airport Customer Service is responsible for delivering outstanding and safe operational performance, customer service, and financial performance at one or more Frontier airport locations. This role serves as the primary Frontier representative to the airport and business partners for the station and acts as a liaison for customers, internal and external. Reports directly to the Director with regular interaction with Frontier officers and directors. Essential Functions Safety – Champion safety through accountability, awareness, and communication; ensure all employees and business partners understand and commit to safety values Operational Performance – Lead cross-functional teams to achieve outstanding daily performance; drive continuous improvement in processes and procedures Customer Service – Lead a team to deliver excellent customer service and advocate for Low Fares Done Right Fiscal Responsibility – Seek cost reductions and improve local contracts Executive Interaction – Collaborate with senior management; report progress and results regularly Regulatory Compliance – Ensure compliance with FAA, TSA, DOT regulations; maintain relationships with FAA, TSA, Customs, Immigrations, airport authorities and partners; meet international requirements when applicable Vision – Foster open-mindedness to new ideas aligned with company goals; implement employee suggestions when appropriate Visible Leadership – Communicate openly with employees and business partners; model expected behavior Availability – Be available 24/7 via phone, text, and email Data Analysis – Interpret and generate reports from company reporting platforms Business Partner Satisfaction – Lead experienced, motivated city teams focused on safety, performance, service, communication, engagement, and fiscal results Reward and Recognition – Identify and recognize high performance while maintaining standards Appearance – Maintain high standards for partners, facilities, and equipment Administration and Quality Assurance – Manage station contracts; ensure training, safety, financial and operational goals are met Technology – Assist in evaluating and implementing technology to improve station efficiency Qualifications Bachelor's degree preferred or equivalent work experience 2+ years of leadership experience in passenger airline operations Previous City Manager experience preferred Knowledge, Skills, And Abilities Ability to lead employees of business partners and provide guidance Qualification in required training courses Ability to troubleshoot performance and lead process improvement Ability to manage and justify station budgets Strong interpersonal, leadership, delegation, collaboration, critical-thinking, and problem-solving skills Knowledge of FAA, TSA, DOT regulations and related regulatory entities Travel Up to 30% Salary Range $90,094 - $119,583 Workplace Policies Frontier Airlines is committed to Equal Employment Opportunity (EEO) and Affirmative Action. We provide equal opportunities regardless of race, color, religion, gender, gender identity, sexual orientation, age, genetic information, marital status, national origin, citizenship, disability, military or veteran status, or any other protected basis. Diversity is essential to our success and we actively recruit veterans. Frontier operates a zero-tolerance drug-free workplace; DOT safety-sensitive applicants are subject to pre-employment drug testing. Duties and expectations may change and are not exhaustive. #J-18808-Ljbffr Frontier Airlines

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