Campus Store Manager (San Francisco) Job at Follett, San Francisco, CA

RmJtZHhKTWJTaU5pdnJKS0lwMnRneFp6eEE9PQ==
  • Follett
  • San Francisco, CA

Job Description

Description

Position Overview

As a Campus Store Manager , you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:

  • Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
  • Responsible for leading in-store course materials activities in collaboration with course materials leadership.
  • Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
  • Review and approve store markups, markdowns, and write-offs within company guidelines.
  • Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships: Communicate and partner with the campus including:

  • Facilitation of campus and/or community events.
  • Day-to-day communication of store operational activities.
  • Strategic Partnership Reviews.
  • Ensure campus outreach and engagement.
  • Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

  • Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
  • Ensure effective performance management and maintain a culture of accountability.
  • Recruit, train, coach, and develop all team members.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

  • Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
  • Answer routine inquiries and handle escalated complaints.
  • Ensure the store is neat, clean, and orderly.
  • May oversee a caf or convenience store and must ensure compliance with all health and food safety regulations.
Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment. Qualifications
  • Bachelor's Degree or Equivalent.
  • 3-5 years ofretail management or strong customer service experience.
  • General Computer Skills.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Vital customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
  • Travel: minimal - less than 10%.
#J-18808-Ljbffr

Job Tags

Full time, Temporary work,

Similar Jobs

Falken Industries

Security Escort with Security Clearance Job at Falken Industries

Falken Industries is hiring Cleared Security Escorts in San Antonio, Texas. You will escort uncleared personnel, monitor work in controlled areas, maintain positive control of tools/materials, and ensure all site activities comply with base and security procedures. You... 

SynergisticIT

Entry Level Full Stack Software Developer(remote) Job at SynergisticIT

Job Posting SynergisticIT wants every candidate to know that the job market is challenging and to stand out you need to have exceptional skills and technologies and that's where we come in to make sure you get the attention which you need. We are looking for candidates...

RWJBarnabas Health

Chaplain Job at RWJBarnabas Health

 ...Pastoral Care Pay Range: $35.83 per hour Location: One Robert Wood Johnson Place, New Brunswick, NJ 08901 Job Title: Chaplain Location: Main Hospital - New Brunswick Department Name: Pastoral Care Req #: 0000210997 Status: Hourly Shift: Day... 

Firehouse Pet Shop

Delivery Driver For Online Customers (Part Time25 Hours And Up) At Firehouse Pet Shop Job at Firehouse Pet Shop

 ...Job Description Job Description Now Hiring: Part-Time Pet Supply Delivery Driver (With potential to fetch full-time hours!) Firehouse Pet Shop is looking for a dependable, pet-lovin Delivery Driver to bring tail wags, happy purrs, and top-quality pet supplies... 

Corebridge Financial

Business Intelligence Analyst Job at Corebridge Financial

Overview Join to apply for the Business Intelligence Analyst role at Corebridge Financial .We are seeking a dynamic and detail-oriented Business Intelligence Analyst with experience in financial services to support and modernize our Life & Annuities sales reporting function...