Job Description

Job Description

The primary purpose of this position is to provide exceptional support to production, sales department, and other office functions by effectively providing information, running reports, answering questions, answering the phones and any other administrative or clerical duties. As this is a front line internal and external service position, pleasant and helpful professional demeanor is critical.

• Data entry, customer orders and soil.
• Answering phone, routing calls.
• Greeting visitors, vendors and guests.
• Matching and filing.
• Processing changes to customer orders.
• Closing: verifying bin tickets, making adjustment, distribution of delivery tickets.
• Complete scan, PDF and mailing of weekly invoices.
• Apply credits to customer accounts.
• Follow office procedures, guidelines and projects as directed by the Corporate Office.
• Work at shipping desk on production floor to pack and check out going orders
• Any other duties as assigned or deemed necessary.

QUALIFICATIONS

• The ability to perform the essential functions of the job, with or without an accommodation.
• At least 2 years administrative experience
• Solid working knowledge of Microsoft office applications
• Consistently pleasant phone demeanor and customer service reaction
• Previous work experience in a fast paced environment with constantly changing priorities
• Since this position handles a number of different duties, the incumbent must be comfortable and able to be proficient at switching tasks frequently.
• High School Education or GED
DECISION MAKING ACCOUNTABILITY
(List routine decisions the incumbent should make autonomously)

• Daily prioritization of routine work
• Where to direct phone calls
(List decisions that the incumbent should seek approval prior to making)

• Exceptions to existing policy or procedures
WORKING CONDITIONS

• Typical of an office environment
The following physical requirements are necessary to perform the essential functions of this position:

• Frequent standing and walking during working hours.
• Frequent sitting, bending, stooping
• May sit at computer for extended periods of time
• Must be able to answer the phone and provide information

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